Is it possible to change the operator while saving the phone number in Beeline, MTS, tele2 or megaphone? In Russia, mobile providers obliged to do this at the legislative level. Therefore, yes, you can. And do it very simple, even without leaving home. It is enough to follow a simple instruction.
What conditions need to be performed to save the number when changing the operator?
1. Name number.
You must be sure that the SIM card with the number is decorated for your name and passport data. Make sure, in the profile (Personal Cabinet Beeline, MTS, Tele2 or Megaphone) there should be no errors.
2. Lack of debts.
The previous telecom operator at your room should have a positive balance. If there is indebtedness, pay the connection. It happens when the SIM card is blocked for years of age (not used for a long time). It is possible to restore it only with a personal visit to the operator's office.
3. The same region.
With the usual change of telecom operator, you are not limited to the choice of the region where you buy a new SIM card or tariff package. However, if you want to save the old number, the connection area should be the same as your previous provider. That is, it is impossible to leave the phone number when changing Beeline on MTS and moving from Nizhny Novgorod to Moscow, for example.
How to choose the right tariff and telecom operator?
1. Familiarize yourself with the history of your mobile communications expenses in the Personal Account on the Operator's website.
2. Write for each month the spent minutes for local calls, intercity, SMS number, number of megabytes of traffic, and so on.
3. Form the average and maximum costs for every month - so you can predict how much about spending minutes to certain communication services.
4. Now read the overall description of the tariffs for each mobile operator of your region.
5. Consider not only prices, but also coverage areas (if you often go to the village or fishing, then check the map - is there a connection there?).
6. In addition to the general description, there is a complete version of the tariff attached usually as a PDF file and table.
7. Carefully look at the full (final) cost per month, which the company conjunction provider undertakes to inform the Client.
Keep in mind that when changing the operator while maintaining the phone number, the former company will try to keep you favorable tariff. While the transition to a new communication provider sometimes takes a fee in the amount of 100 rubles (not all).
How to start changing the operator with the preservation of the room?
1. By selecting the resulting tariff with another operator, leave an email on its website.
2. To do this, fill in the passport details, specify the transfer number, your contact phone number.
3. After forming an application, you will contact the company employee to harmonize further actions.
4. It will offer a convenient time of delivery of a new SIM card with a temporary house number.
5. After receiving the SIM card, you put a signature and expect to complete the process of transferring the old number (up to 14 days for non-legal entities, otherwise waiting for more than 30 days).
6. On the progress of the procedure you will receive several SMS notifications to the contact number.
7. When everything is ready, your old phone number is attached to the SIM card received from the new operator and it can be used.
8. On the first day of the SIM card, the old number may be the problems of signal routing - you just need to wait.
Hotline on the transfer of numbers: 8 800 250 8 250 or 8 800 250 0890 (free call).
What is MNP?
MNP service (Mobile Number Portability; Mobile Number Transfer) Allows you to change the operator of the telecom, while maintaining the mobile number (federal).
How to go to mts with your number
To go to the MTS network while maintaining your phone number:
Write an application for the transition to MTS and get a SIM card to which your current number will go
This can be done in two ways:
By filling out a statement on the MTS website, you can choose a convenient way to get a SIM card: pick up a SIM card yourself in the nearest MTS salon or order free shipping.
In any salon store MTS.
After successful verification, you will receive an SMS to your number confirmation of the transition date.
In the absence of debt, the day before the transition, you will receive an SMS when you need to insert the MTS SIM card to the phone.
6 simple rules and 1 document for successful transfer of the number in MTS
During the transfer of the number, you enter into an agreement with MTS on the provision of communication services. You get a SIM card.
What documents are needed:
For citizens of the Russian Federation - a passport of a citizen of the Russian Federation.
For foreign citizens and individuals without citizenship - a document certifying personality.
If you are a subscriber's representative: additionally need notarial power of attorney from the owner of the number.
What is important to know that there is no problems when switching to the MTS network:
The room can be transferred no earlier than 8 days from the date of writing an application for transferring the number. If you want to independently specify the transfer date of your number to the MTS network, keep in mind that the deadline for transferring the number is no later than 6 months from the date of writing the application.
Why do you need to get a MTS SIM card
The SIM card is necessary so that you can use the MTS network by clicking with your number. From getting a SIM card before moving to MTS (8-14 days after submitting an application), a "temporary" number is valid on the MTS SIM card.
On the day of the transition you will come SMS notification, the MTS "temporary" SIM card will change to your current, and the SIM card of the former operator stops working.
Insert the MTS SIM card. Transition completed!
How much is the service to transfer the number
The transition with your number costs 100 rubles. After a successful transition to MTS, we return you 100 bonus rubles to a mobile account. They can be spent on communication services.
When moving, we recommend that you replenish the account of the temporary number MTS by 300 rubles., Of which 100 rubles. The service to transfer the number "Conservation (transfer) of the room", the remaining 200 rubles. - For use of communication services.
Let's start with the fact that now every cell number in our country has become significantly longer and begins, for example, on D7799.. D is that this 15-digit number cannot be dial from a regular mobile phone. Then the region code (77), then the operator code (99).
CDB - Total Database of Russian Operators
When MnP (number transfer) was only introduced, the last three weeks were simply enchanting. Why? Just around the world, such a procedure is being implemented on average for 2 years, and in Russia there were only 5 months.
The usual transfer process
There are 4 different transfer process that differ in terms of conditions and time. All of them imply that the subscriber comes to the recipient operator (which he wants to be serviced) and writes an application for the transfer indicating when he wants to go. We still have to make an application from a personal account site for both individuals and legal entities, so as not to fill the paper in the office. There is a courier who brings everything at once with SIM cards.Immediately after the application, we give a temporary SIM card (so do not all operators do). During the first part of the transfer of the number on it simply a certain random number from the number of rooms from the license plate, and after the transfer of your number to our number container, we simply rewrite the number on this SIM remotely. And the subscriber can calmly call in its old room without one more trip to our office.
After you wrote a statement, we refer to the central database through which all operators communicate. Communication goes like this:
- Base, we are the only ones, who now makes the transfer of the number?
- Yes, there are no two simultaneous processes.
- base, and new number and old number in one subject of the federation?
- Yes, the zonal addressing is the same.
- Base, and the subscriber has no debt to the old operator at the time of filing the application?
- No, everything is clean, you can connect.
- base, purely just in case: and the number of this is exactly this operator, from which we are going to transfer?
- Yes, do not worry you, transfer let.
This is how it looks like for the subscriber.
Passing all possible status checks, the application enters validation to the donor operator (We call it on the jargon "Mommy"). Now the "big three" operations checks are performed automatically, which is very taking place. The name and passport data are checked. In our experience, approximately 30% of applications are eliminated at this stage.
If the validation of the questionnaire was successful, there is a pause for 2 days, the debt is determined at the moment. If it is, it gives another 3 days on her repayment, for which 2 times the subscriber says that he did not pay. Did not pay off - the application deviates. There is no debt - the transfer date is confirmed. Another 2 days have the opportunity to abandon this transfer, then it will be impossible.
During the day before the transfer, the subscriber comes with SMS with instructions on what you need to not forget to change the SIM card and so on until he can get them, because then the connection will be interrupted.
During the procedure, you can watch the process. We have this:
* 444 * 1 # - Here is the command to the status of your application.
In the Personal Cabinet of the Temporary Room - the state of the application and the course of all procedures on it.
On every important event - SMS with explanation, which means.
There are 8-800-700-4004, where you can call the status of the application.
Point X.
Begins, actually transfer.The interruption of communication is allowed for 6 hours under the law. We have this: if all systems (our and other operators) work normally, the subscriber is not available for about 20 minutes. More precisely, the timing according to us, other operators will be different):Outgoing communication is connected almost immediately.
Incoming "Beeline" - 15-20 minutes.
Included from the donor operator - for an hour, usually also 15-20 minutes.
Included from the other cellular operators of the country - about 2 hours.
Included from fixed operators - about the same, for rare regional operators - a little longer.
At the time of X, when the transfer begins, a new number is written on the SIM card, it is also updated in billing. I must say that only IMSI is located on the SIM card (international mobile subscriber identifier). Your IMSI is assigned a new Russian subscriber number.
In order to be able to determine new routing, I had to change the entire addressing scheme in Russia. As I said, now the numbers inside the routing systems are recorded in a 15-digit format starting to something like D7799. This means that now the number of the number is determined not by the first numbers like 903, as it was, when the specific number capacity was fixed behind the operator, and on the prefix of the region and the operator in this 15-value "route" number. Well, even by the parameter "where to robes", which can also be in the database (and may not be). This is important for clients of virtual operators.
After X.
Information about the transferred number is obtained by payment systems and start correctly routing payments. Do not all do it at the same speed, so the frequent appeal on the first day after the transfer is "when will my payment going?".In the first day, it is better to put directly through the new operator. Optimally pay the card from the site of the new operator or in the operator's cabin with hands.
There are cases when the subscriber begins to complain about the lack of communication in some directions. What is characteristic of the incoming. And, of course, believes that a new operator is to blame.
In fact, everything is easier. The fact is that when proper routing through a normal route, the call is directly directly from the caller operator to the operator called without additional loops. If suddenly, the operator's switch of the caller will decide that it is necessary to give a call to "Mamka", then "Momka" (as the initial opener of the capacity) is obliged to rober through itself. For money, by the way, that stimulates many small operators at once correctly prescribe routes. And of course, a regular problem arises: a subscriber is coming to us, he has no incoming communication on the intercity and part of fixes. "Momka" could not correctly defeat the call on the routing node - and the back. This is due to the inaccurate fulfillment of the specification on the nodes of the caller and, sometimes - with bugs in routing at Mommy.
Today, several thousand subscribers are postponed a day, and only 1-2 may face such problems. In the first about 10 days after the start of the transfer, we rolled out releases for every day, correcting both their mistakes and achieving compatibility with the releases of colleagues. We had to update 25 subsystems. It was decided: we immediately decided not to rewrite our standard CRMs, but to make individual solutions that worked on the gap between the incoming data and the rest of the "internal kitchen" and were responsible for transforming numbers. A kind of universal connectors.
Number of gears
The number of subscriber transitions from the operator to the operator is open data. On average, from the very beginning, we have a permanent and large influx of legal entities, in the last month - a stable plus on individual subscribers. At the beginning of MNP, we had a clear influx of the south of the Russian Federation and fluctuations in there, on a number of regions, later Delta began to decrease, and now we are in a stable plus on the subscriber base every day.Other transfer procedures
For the physical term 9 days. For Yurlitz, the term of 29 days, in particular, because manual verification of documents is made. For them, an enlarged payment period is also possible to extinguish the debt weeks. You can specify any number of numbers in the application, for example, only half of corporates from the entire contract with the old operator. Each number is transferred individually - on the final, the application is scattered onto the lines.For small legal entities with numbers 5 or less - also 9 days.
For the B2G market (state-owned) - 9 days, but there is no debt check. The treaty is checked when the competition is completed, it is checked that the applying statement is the winner of the competition.
There is still an emergency return procedure. For example, the subscriber has changed his mind at the time limit, the application was taken into account at 21:59, and they did not have time to put it in the database. In general, during the day you can return the number back, if there are good justifications on the technical part. For example, one large plant has passed from us, which suddenly changed his mind and wrote an application for refusal. The operator where it passed, delayed the registration of the application, and the numbers changed. Employees at this point have already thrown out the sims of the failed new operator. And the day after the consideration of the claim was made an emergency refund.
Increase your process: 10 times 25 centimeters
The length of the process with all the steps in Visio is 250 centimeters. We started from 4 steps, and then began to prescribe exceptions.For example, "Operator-Mamka" has the right to say that the subscriber should be money. First, a pair of rubles can take after the last debt check. Secondly, in the postpead a lot of details, and the score can come in a month or another. Thirdly, they can only arrive recedened data for roaming. At this point, the subscriber has 10 days to walk to the old operator and repay the debt (through ordinary machines will not work - the routes are already new). Further, if it is not quenched, blocking is set through the central base (this is a mandatory condition of the standard). A day is so blocked for several dozen rooms.
Another. Since at the time of x from the number capacity of "Mom" the room passed into our license plate capacity, at the time of the end of the contract you need to return the number to the base. Specifically, when the subscriber decides to complete the contract, the number returns. Now about 50-100 such returns per day.
FAQ.
- Why should not be transferred from the same geographic area to another?Because Russia uses the routing system for zones. The refusal of such a system means the restructuring of the architecture of almost all fixed operators. But even if technically it is possible to register a new routing in this way, legal changes are needed - the number capacity is now issued on the subject of the Federation.
"My girl has free calls to Beeline, will it be able to make a new number for free?
Yes, when moving to us, a new number will be considered "our", and the calls will be free. However, there is a nuance: when "mother" or recipient - MVNO without MNC, then you need to make a special exception table. Do not all make it, or it is updated in some operators manually. This means, for example, that for a number of small regional operators, the number may be "nits", and the bonuses will not be able to use their bonuses.
- How to find out whose number then?
We have a USSD command: * 444 * Number #, for example, 444 * 9031111111 #. In response, a message comes with what is for the operator (Beeline or not) and what region (if other). Other operators have similar means (on a call to IVR or query via SMS or USSD), which should be given at least operator according to the standard. The region is not necessary, but we do.
- What should be checked before transfer?
- Ensure that the "Operator-Mom" your name and passport data are recorded without errors.
- Check through the office "Operator-Mom" or his call center. No debts in 2 kopecks in all old contracts. You will definitely remember the SIM card that you bought in another city 10 years ago and thrown out at the station, "pay extra charge to the box office, or" Momka "will reject the statement.
- If you go to a small regional operator or virtual operator, keep in mind that there can be prescribed a lot of hands. Communications you may not be not 20 minutes, but a little more, plus there will be difficulties with bilingual and payment for the first days.
- If your phone is the only way out of the Internet, write in advance the number of the call center of the new operator - it will be useful. All short numbering is routing within the network of your operator. For example, we made aliases for "other people's" short numbers of support at home, but not everyone do.
Colleagues will understand: we worked 15-17 hours a day then because of the very compressed terms of specifications. Plus, naturally, few outside the "big triple" really documented its technicians in detail. As a result, the first 4-5 months we caught bugs. It was not possible to test: all other operators immediately entered the production, so the first 10 days (and about three or four hundred first subscribers) were actually beta testers. There were difficulties with encryption: each operator encrypts on its side. Adjusting the interaction was about a month. Now we and other major operators are more or less debugged and automated, but one of the two or three thousand subscribers one still goes wrong. Let's discern with colleagues, documented, we rent a new patch.
- When are 100 rubles for transfer?
For the transfer of the number, the amount specified in the standard is 100 rubles. We write off it only when the transfer is successfully completed, some other operators take it on the fact of submitting an application. This is important because from half to third of the statements deviates, and these 100 rubles are not returned.
How many people stay with their operator for saving the number. Feeding to lose contact with loved ones and all rooms, we miss the benefits. However, the practice of transferring the number between operators has already firmly entered the practice of cellular communication. If you think about the transition to "MegaFon" with the preservation of the number just now, then this material will be very useful. In it, we will tell how to go to MegaFon with your number, which requirements need to be observed which problems may arise and how to solve them.
What, how can I go from any operator to MegaFon and save your number?
YesThis is a rather common practice that has received the recognition of the public for quite a long time. You can go absolutely from any operator and at the same time leave in the use of the number that you had before. The transition will occur perfectly is free. Paying only for the purchase of a SIM card, as it usually happens when it receives a new instance.
Requirements in the transition to MegaFon with your number
But in order to successfully passed this operation, your account has the other operator to approach the following requirements:
- There are no debts on the issue. It should be borne in mind that all sorts of bonuses, discounts and points accrued by another operator to pay for services, during the transition are not quoted and will not be transferred. All consumed services must be paid by cash;
- The number must be valid: If your number is blocked, it will not be able to transfer it;
- The transfer of the number is carried out in the same region, where it was decorated:it is impossible to transfer the room decorated in one region for use in another region.
- The agreement on the copyrightline of the SIM card must be decorated in your name and passport: If you have changed passport data, they will need to be changed from the current operator and only after that submit an application for the transition to MegaFon;
- The number is federal, not urban:rooms of stationary phones are not transferred to the transfer;
- The room was not previously transferred to another operator or from the moment of the transfer passed more than 60 days.
Fundsexisting on the balance of the previous operator the transfer is not subject to.
How to go to "MegaFon" with the preservation of the room?
To change the operator with the preservation of the room, you need three simple steps:
- Fill out an online application for free Document delivery and SIM card;
- Wait for a specialist who will bring everything you need to help choose the tariff and give a SIM card;
- Get an SMS-notification of the success of the transition within the period from 8 days to 6 months, at your discretion.
As we see, the procedure is quite simple. Next we will step by step, consider how to fill out an online application.
To go to "MegaFon" with your number, you need to go to the official website of the operator and click on the section "Go to MegaFon with your number"
The following selection faces the client: Fill out an online application for free shipping a new SIM card or fill out an application for the return call from the manager and writing an application for transition in the cabin. In principle, these two actions differ only in that you can fill out an application and get a SIM card in the cabin or at home.
If you want to fill out an application without leaving the house, click on the "Fill Online Application" button.
If you do not trust the safety of your data and prefer to work directly with the application forms, fill out four fields and click "Send Application". You will contact the manager and helps you choose the nearest MegaFon compartment and the tariff to which your number will be connected.
Tick \u200b\u200bthe three items of compliance with the requirements and fill in the fields in all three items. In fact, you will do what you usually make employees of the cellular salon, that is, entering passport data, feed data for delivery, the data about the number you want to transfer. This procedure is safe, since MegaFon values \u200b\u200bits customers and ensures the confidentiality of the input data.
After filling out all the points, scroll down just below, tick the checkboxi agree to handling personal data and click on the "Send Application" button. After that, the application can be considered submitted. The transition will occur during the time you specified by filling the fields.
Please note that delivery of SIM cards and documents is free only within Moscow. In the city of the region Delivery is worth 200 rubles. How much will cost delivery to your city, you can clarify by calling the number 8-800-550-58-58 .
How to go to "MegaFon" with the preservation of the corporate number?
The transition procedure with the preservation of the corporate issue is absolutely identical to what is presented above with the only difference that write an application online will not work. You can download the application form that you can find at the end of the article, fill it out and contact him at the nearest compartment of MegaFon, where corporate clients are served. As a rule, these branches coincide with the usual subscriber departments of MegaFon.
Of course, you can fill out an application for personal advice on the transition from the manager, but for this you will need to know the name of the legal entity or IP and the INN organization, which is not always available to all employees of the organization. The transition page with the cooque number can be found.
Also, you have the opportunity to check how the region and the operator belongs to your number with which you want to go to MegaFon in the corresponding section "Check the operator and the number of the number" on the transition page to MegaFon.
Causes of failures during the transition and ways to correct them
"MegaFon may refuse to go to a definite wording. Let's look at what formulations can be and what to do to correct the situation and connect with your number.
- "The debt is not repaid before the previous operator."Solution: pay off the debt before the previous operator and re-apply for the operator's change to save the number;
- "The portable number is registered in another region (subject of the Russian Federation)."Solution: Apply in the region where the saved number has been registered;
- "The number is blocked by the previous operator"Solution: Unlock the number at your operator and then re-apply;
- "The data in the application does not coincide with the data from the former operator (number, name, passport data)." Solution: Correct or check the data from the former operator by contacting the appropriate subscriber department, then apply again with loyal data.
- "It has not passed 60 days from the moment of the past transfer of your number and / or there is a debt before the previous operators." Solution: Wait for the expiration of the specified period and re-apply.
How to give up the transition from "MegaFon"?
There are such situations when the application is written, and the decision to change the operator for some reason has been changed. What to do?
- Fill out an application for refusal to transfer the subscriber number.You can find it at the end of the material;
- Print and sign this statement;
- No later than two days before the transfer of the number, scan or take a picture of the application and send it to the address This email address is protected from spam bots. You must have JavaScript enabled to view.
If you are worried about the safety of your data on the Internet, you can contact the nearest subscriber department "MegaFon" no later than two days before the planned transfer and write exactly the same statement there. You can find the nearest compartment of MegaFon in the section "Communication salons and a coating map".
Now you know how to go to "MegaFon", saving your number. Memo to transition to "MegaFon, an application for refusal to transfer the number or application to transfer a legal entity. You can find in the documents attached below.
From April 8, mobile slavery will finally cancel in Russia. But half a million cellular subscribers with urban numbers will not be able to go with them to another operator. Such a client will be able to carry into another cellular network only issued to him along with the "direct" number "Curve" number.
In December 2012, Russian President signed amendments to the Law on Communications and the Tax Code, which provided subscribers of cellular companies the right to go to another mobile operator while maintaining the number. Such the right Russians received from December 1, 2013. But until April 7, 2014, operators can independently determine the transfer date of the number. From April 8, the timing becomes tough: for individual subscribers it is 8 days, and for Jurlitz - 29 days. These dates can be increased only at the request of the subscriber.
Representatives of MTS, VimpelCom, MegaFon and the Association of Regional Communication Operators (ACOS) reported to Izvestia, which are ready for the portability of the numbers on time. But subscribers of cellular companies that have direct city numbers will not be able to carry them into another network.
According to the director of the analytical agency Telecomdaily Denis Kuskov, the total number of such subscribers from the "Large Troika" in the Moscow region is about 500 thousand. On the scale of Russia, we are talking about 500-700 thousand, the manager of one of their major cellular companies believes.
"Direct" city numbers (for example, code 495 for Moscow, 812 for St. Petersburg, etc.) in past years were convenient for cellular subscribers. On this number it was possible to call even from those city phones where the output on a long-distance communication is blocked. And recruiting seven digits more convenient than ten. For more prestigious direct numbers, operators were charged with customer fees on higher tariffs.
In recent years, the difference in convenience almost disappeared: for example, in Moscow, with any call from the city number at urban, it is now necessary to type code (495 or 499). But many users of the "direct" cellular numbers do not want to part with them, fearing to lose the contacts accumulated over the years.
The rules of telecommunication networks joined into force in 2006 prohibit cellular companies to work with urban numbers. These companies come out of the situation, concluding agreements with fixed-line operators. At the same time, the subscriber receives two numbers: the main, "straight" (they belongs to the company of wired telephony), and auxiliary, in the associates owned by cellular companies "non-geographic" codes (985, 903, etc.). Only this auxiliary number (in his last seven digits - the same as "direct") and can carry a subscriber with them, going to another operator.
The contract is terminated, the "straight" number is released and remains from the donor operator. This number can be transferred to another subscriber, "says Dmitry Solodovnikov, head of the direction of Mobile TeleSystems Media interaction.
The "straight" number of the cell phone actually belongs to the local wired communication network, resembles a press secretary of VimpelCom Anna Aybashev. And the requirements for portability for wired communication in the law is not.
- "Direct" numbers now no operator can carry, for this there is no legislative framework. We support the initiatives to expand the Mobile Number Portability principle (MNP, the tolerability of cellular numbers. - Izvestia) and its distribution to a fixed link, "explains Tatyana Zverev, a representative of JSC MegaFon.
In his appeals to the Ministry of Acros pointed out the need to introduce the transfer of fixed numbers at the same time or even earlier than mobile, says the President of the Association Yury Dombrovsky.
However, we were denied, "he said. - Meanwhile, it was that that was done in other countries: first made laws on tolerance for wired communication.
The Ministry of Communications did not commented on the situation with the transfer of "direct" numbers.
According to the Central Research Institute of Communication, on April 4, Russian subscribers have submitted more than 242 thousand applications for the transfer of the number, of which almost 120 thousand are satisfied.
